Answers to the questions we hear most often. Can’t find what you’re looking for? Get in touch — we’re happy to help.
How do I create an account?
Click “Member Login” from any page, select the Register tab, and fill in your details. You’ll be asked to verify your identity (BVN or NIN) before your dashboard and dedicated account number are activated.
Is my money and information secure?
Yes. All sensitive data is encrypted, every transaction is logged, and payments are processed through licensed payment partners. We never store your card details on our own servers.
How do I fund my wallet?
You can fund instantly by card, bank transfer, or USSD, or transfer directly to your own dedicated virtual account number shown on your dashboard — your wallet is credited automatically.
How do withdrawals work?
Request a withdrawal any time from your dashboard. Requests are reviewed by our team and paid out directly to your registered bank account. A small withdrawal fee may apply, shown clearly before you confirm.
Why do I need to verify my BVN or NIN?
Identity verification protects your account from fraud and is required to issue your personal dedicated account number. Your details are used only for verification and are never shared or stored in full.
What fees does Bold International Hub charge?
Fees vary by service and are always shown upfront before you confirm any transaction — there are no hidden charges. Full details are available in our Terms & Conditions.
How can I reach support?
Visit our Contact page or email us directly — we aim to respond within one business day.